{"xsrfToken":"215a6e18e49bb8113ad704a9144e4b01e1a50762_lout","branding":{"id":"6","key":"iosvc","name":"Information Officer Customer Service","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004166","headerLinkHoverBGColor":"#004166","headerBadgeColor":"#004166"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d8316e3e-d4e8-4d27-a253-376a8d939446/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0M2FiNjA5YS1kZjgwLTQ5N2EtYWU4NC1lYTE5ZjBiNWM5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4MzE2ZTNlLWQ0ZTgtNGQyNy1hMjUzLTM3NmE4ZDkzOTQ0NiI6WyJyZWFkIl19LCJleHAiOjE3NDU1ODYwNTQsIm5iZiI6MTc0NTU4NTQ1NH0.V8Gh87dxAiEa_PiImUHQC-SzBB9rZuOdH7wMdoOMh8I&client=43ab609a-df80-497a-ae84-ea19f0b5c95a&mode=fit","logoId":"d8316e3e-d4e8-4d27-a253-376a8d939446","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#235683","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"iosvc","projectId":10092,"serviceDeskId":6,"name":"Information Officer Customer Service","description":"<p>Need information on licensing, billing, products and services or request for support? Submit a request here.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"72","name":"Ad-hoc timesheet request","descriptionHtml":"","callToAction":"Ad-hoc timesheet request","introHtml":"<p>Request for a copy of our timesheet.</p>","icon":10546,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[22],"key":""},{"id":"65","name":"Create and/or activate an account","descriptionHtml":"","callToAction":"Create and/or activate an account","introHtml":"<p>Request for a new email, VPN and other user account here.</p>","icon":10517,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[22],"key":""},{"id":"64","name":"Deactive an account","descriptionHtml":"","callToAction":"Deactive an account","introHtml":"<p>Need to deactive an account? Fill up this form.</p>","icon":10594,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[22],"key":""},{"id":"70","name":"General enquiries","descriptionHtml":"","callToAction":"General enquiries","introHtml":"<p>Have questions or inquiries? Tell us more.</p>","icon":10458,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[23,22],"key":""},{"id":"66","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions specific to licensing or billing.</p>","icon":10483,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[23,22],"key":""},{"id":"67","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Experiencing a technical difficulty? Select this if something is not working as expected.</p>","icon":10521,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[25],"key":""},{"id":"68","name":"Request for new feature or enhancement","descriptionHtml":"","callToAction":"Request for new feature or enhancement","introHtml":"<p>Do you need something changed or have something new to be added to your <b>existing system</b>? Raise a request here.</p>","icon":10541,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[22],"key":""},{"id":"69","name":"Request support","descriptionHtml":"","callToAction":"Request support","introHtml":"<p>Looking for assistance with existing implementations, security enquiries or other system or server related queries? Select this option.</p>","icon":10491,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[25,22],"key":""},{"id":"63","name":"Atlassian Event @ Maxwell Chambers 3rd May 2018","descriptionHtml":"","callToAction":"Atlassian Event @ Maxwell Chambers 3rd May 2018","introHtml":"<p>Find out more about how we can help. Leave your contact information with us today.</p>\n<p>Visit us at our booth at the Atlassian Event in Singapore! 3rd May 2018.</p>","icon":10534,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"93","name":"Customer Onboarding Request","descriptionHtml":"","callToAction":"Customer Onboarding Request","introHtml":"","icon":10594,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"71","name":"Indonesia Phase 2A review issues","descriptionHtml":"","callToAction":"Indonesia Phase 2A review issues","introHtml":"<p>Having issues with UAT? Report them here.</p>","icon":10513,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"91","name":"Request support (SR)","descriptionHtml":"","callToAction":"Request support (SR)","introHtml":"<p>Looking for assistance with existing implementations, security enquiries or other system or server related queries? Select this option.</p>","icon":10491,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"61","name":"Sign me up for lucky draw!","descriptionHtml":"","callToAction":"Sign me up for lucky draw!","introHtml":"<p>Visit us at our booth at the Atlassian Event in Singapore! 3rd May 2018. Click here to take part in the lucky draw and stand a chance to bring something (tangible) home!</p>","icon":10517,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"Technical issues and bugs"},{"id":23,"name":"Sales support"},{"id":22,"name":"Customer support"}],"orderMapping":{"23":[66,70],"25":[67,69],"20":[68,72,65,64,62,66,70],"22":[68,65,64,66,72,69,70]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IOSVC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0M2FiNjA5YS1kZjgwLTQ5N2EtYWU4NC1lYTE5ZjBiNWM5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1ODY2NTQsIm5iZiI6MTc0NTU4NTQ1NH0.SDB-XbD-H6X-gLCwU1SbMCeuD2tDV-xVipJGhIGpRRU","targetCollection":"upload-project-10092","endpointUrl":"https://api.media.atlassian.com","clientId":"43ab609a-df80-497a-ae84-ea19f0b5c95a","tokenDurationInMins":20}},"reqCreate":{"id":72,"projectId":10092,"form":{"name":"Ad-hoc timesheet request","descriptionHtml":"","callToAction":"Ad-hoc timesheet request","intro":"<p>Request for a copy of our timesheet.</p>","instructions":"","icon":10546,"iconUrl":"https://informationofficer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Provide a summary of your request.","descriptionHtml":"<p>Provide a summary of your request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Tell us what you'd be needing for this timesheet request e.g. name of project, period or month to retrieve, etc.","descriptionHtml":"<p>Tell us what you'd be needing for this timesheet request e.g. name of project, period or month to retrieve, etc.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/72","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/72","calendarParams":{"firstDay":0,"date":"2025-04-25T12:50:54+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0M2FiNjA5YS1kZjgwLTQ5N2EtYWU4NC1lYTE5ZjBiNWM5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1ODY2NTQsIm5iZiI6MTc0NTU4NTQ1NH0.SDB-XbD-H6X-gLCwU1SbMCeuD2tDV-xVipJGhIGpRRU","targetCollection":"upload-project-10092","endpointUrl":"https://api.media.atlassian.com","clientId":"43ab609a-df80-497a-ae84-ea19f0b5c95a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}